Digital Service Delivery Policy

At InstAds, all services offered through instads.agency are digital campaign services. No physical products are shipped or delivered by courier.

This Digital Service Delivery Policy explains how orders are processed, what information clients need to provide, and what to expect after placing an order.

1. How Digital Service Delivery Works

Once an order is successfully placed and payment is confirmed, the campaign is submitted for processing.

Depending on the service purchased, you may be required to provide information such as:

• a public social media profile URL;
• a public post, Reel, video, Story, Page or channel URL;
• the correct username or account identifier;
• campaign-specific information requested on the product page.

InstAds does not require your social media account password for standard campaign services unless a specific service clearly states otherwise.

2. Campaign Processing and Delivery Time

Campaign delivery times vary depending on the platform, service, campaign size, account status and current processing conditions.

Any delivery estimate shown on a product or campaign page should be treated as an estimated timeframe and not as a guaranteed completion time unless explicitly stated.

Some campaigns may begin shortly after payment confirmation, while larger or ongoing campaigns may be delivered gradually.

Under our Cancellation and Refund Policy, if InstAds is unable to fulfil an eligible service request within 30 days from the date of purchase, the order may qualify for a refund subject to review.

For complete refund eligibility requirements, please refer to our Cancellation and Refund Policy.

3. Client Responsibilities

Successful delivery depends on the accuracy and accessibility of the information provided when placing an order.

Before submitting an order, please ensure that:

• the submitted URL is correct;
• the selected service matches the intended social media platform;
• the target profile, page, post or content is publicly accessible;
• there are no age, country or privacy restrictions preventing access;
• the username, URL or content is not changed or removed while the campaign is being processed.

Changing a username, making an account private, deleting or archiving content, or submitting incorrect information may interrupt or prevent delivery.

Please review all details carefully before confirming your order.

4. Public Account and Content Requirements

Most InstAds campaigns require the target profile or content to remain publicly accessible during fulfilment.

If the target account, post, Reel, video, Page, channel or other content becomes inaccessible after the order is placed, delivery may pause or become impossible.

InstAds is not responsible for fulfilment issues caused by changes made to the target account or content after the campaign has started.

5. Delivery May Occur Gradually

Depending on the selected campaign, fulfilment may occur progressively rather than all at once.

Gradual delivery may be used for:

• larger campaign quantities;
• recurring or subscription campaigns;
• campaigns covering multiple posts;
• campaigns involving multiple engagement metrics;
• platform-specific processing requirements.

A campaign should not be considered incomplete solely because the full campaign quantity is not delivered immediately.

6. Platform Changes and Availability

InstAds provides independent digital campaign services and is not affiliated with Instagram, Meta, Facebook, YouTube, Google, LinkedIn, TikTok, X, WhatsApp or other third-party social platforms unless expressly stated.

Social media platforms may change their systems, policies, limits or functionality without notice.

These changes may affect delivery speed, availability or campaign performance.

Where necessary, InstAds may pause, adjust or discontinue a service if platform conditions prevent reliable fulfilment.

7. Orders Using Incorrect Information

Clients are responsible for submitting accurate campaign details.

Orders may not qualify for replacement, cancellation or refund where fulfilment problems result from issues such as:

• an incorrect URL;
• a private account;
• deleted or archived content;
• changed usernames;
• platform restrictions;
• submitting content from the wrong platform;
• other campaigns or services interfering with the order.

Please refer to our Cancellation and Refund Policy for complete refund eligibility conditions.

8. Campaign Completion

A digital campaign is considered fulfilled once the purchased service has been delivered according to the applicable campaign configuration and order details.

Certain metrics on social media platforms can naturally change after delivery due to user behaviour, account activity, platform moderation, algorithm updates or removal of accounts/content by the platform.

Any refill or retention terms, where available, will be stated on the relevant campaign page or service description.

9. No Physical Shipping

InstAds provides digital services only.

Therefore:

• no physical product is shipped;
• no courier tracking number is issued;
• no physical shipping charge applies unless expressly stated for a separate future product;
• traditional product returns do not apply to digital campaign services.

Refund and cancellation requests are governed by the Cancellation and Refund Policy.

10. Need Help With an Order?

If your campaign has not started, appears delayed, or you believe there is an issue with delivery, please contact our support team and provide your order number.

Email: support@instads.agency

Providing your order number and the relevant campaign URL will help us review your request more quickly.